Privacy Policy
Last Updated: July 11, 2025
This privacy policy ("Policy") describes how Texcon Utility ("Texcon Utility," "we," "us," or "our") collects, protects, and uses the personally identifiable information ("Personal Information") you may provide through our website, mobile application, and customer service channels (collectively, "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information.
By accessing and using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
1. Information We Collect
a. Information You Provide to Us
We receive and store any information you knowingly provide to us when you create an account, request utility services, make a payment, or contact customer support. This information may include:
- Contact Information: Name, email address, service address, mailing address, and phone number.
- Account and Identity Verification Information: User name, password, Social Security Number (for credit and identity verification), and government-issued ID.
- Payment Information: Credit card details, bank account information, and payment history.
- Utility Service Information: Utility account numbers and utility usage data.
b. Automatic Collection of Information
When you use our website or mobile app, our servers automatically record information that your browser or device sends. This data may include your device's IP address, browser type and version, operating system, and usage statistics within our Services. This information is used to maintain service quality, prevent abuse, and generate aggregated statistical data that does not personally identify you.
2. How We Use and Process Your Information
We collect and use your Personal Information to fulfill our contractual and legal obligations and for our legitimate business interests. The purposes for which we use your information include:
- To create and manage your user account.
- To provide and manage your utility services, including meter reading and maintenance.
- To fulfill and manage billing and payments.
- To communicate with you about your account, service outages, and important updates.
- To respond to your inquiries and provide customer support.
- To comply with legal and regulatory obligations.
- To protect our Services from abuse, fraud, and malicious users.
- To enforce our terms and conditions and other policies.
- To send marketing and promotional communications, from which you may opt-out at any time.
3. Disclosure of Information
We do not sell your Personal Information as the term "sell" is traditionally understood. However, under Texas law, some disclosures may be considered a "sale." Please see Section 5 for your right to opt-out.
We may share your information with trusted third parties to operate our business and provide Services to you, including:
Payment Processors: To securely process your payments.
Service Providers: Partners who assist with field operations, IT services, and customer support. These providers are only authorized to use your information as necessary to perform services on our behalf.
Legal and Regulatory Authorities: We will disclose Personal Information if required by law, such as to comply with a subpoena, court order, or a request from a government entity.
Business Transitions: In the event of a merger, acquisition, or sale of assets, your Personal Information will likely be among the assets transferred.
4. Your Texas Privacy Rights
If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) provides you with specific rights regarding your Personal Information. This section describes your TDPSA rights and explains how to exercise them.
Right to Access: You have the right to confirm whether we are processing your Personal Information and to access that information.
Right to Correct: You have the right to request that we correct inaccuracies in your Personal Information.
Right to Delete: You have the right to request the deletion of Personal Information you have provided to us or that we have obtained about you.
Right to Portability: You have the right to obtain a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format.
Right to Opt-Out: You have the right to opt-out of the processing of your Personal Information for the purposes of:
- Targeted advertising.
- The "sale" of personal data (as defined by the TDPSA).
- Profiling in furtherance of decisions that produce legal or similarly significant effects.
Sensitive Data: We will not process your sensitive personal information (such as data revealing racial or ethnic origin, religious beliefs, or precise geolocation data) without first obtaining your explicit consent.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information in the "Contacting Us" section below. We will need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
5. Data Security and Retention
We maintain reasonable and appropriate administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, use, or disclosure. However, no data transmission over the Internet can be guaranteed to be 100% secure.
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations (such as for tax and regulatory purposes), resolve disputes, and enforce our agreements. Once the retention period expires, Personal Information shall be deleted.
6. Data Breach Notification
In the event of a security breach involving your Personal Information that creates a risk of identity theft or financial harm, we will notify you in accordance with the Texas Identity Theft Enforcement and Protection Act. Notification will be made without unreasonable delay and will describe the nature of the breach, the information compromised, and the steps we are taking to address it.
7. Privacy of Children
Our Services are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. In accordance with the TDPSA, we do not process the data of a child under 13 for targeted advertising or sale without verifiable parental consent. If we become aware that we have collected Personal Information from a child without such consent, we will take steps to delete that information.
8. Changes and Amendments
We reserve the right to modify this Policy at any time. When we do, we will update the "Last Updated" date at the top of this page. We will notify you of any material changes through a notice on our website or via email. Your continued use of our Services after the effective date of the revised Policy will constitute your consent to those changes.
9. Contacting Us
If you have any questions about this Policy or wish to exercise your rights, please contact us at:
Email: privacy@texconutility.com
Phone: 1-800-TEX-UTIL (1-800-839-8845)
Mailing Address:
Texcon Utility
Attn: Privacy Officer
[Insert Company Address]
Fort Worth, TX
Disclaimer: This revised policy is based on the information provided and current Texas and federal privacy laws. It is intended for informational purposes and does not constitute legal advice. You should consult with a qualified attorney to ensure full compliance with all applicable regulations for your specific business operations.
